One of the platform that which used by the clients of conduent’s is the vector. Vector is the overall platform name for the application that which used by the CSR to automate the toll collections. The major problem that Conduent was facing was the usability
of the Vector. Vector is built in a legacy system and came with many usability issues that needed to be fixed. Along with these, the CSRs who use the vector application work on the daily wage system, so whenever
the CSR changed it was difficult for the new CSR to understand the whole system and thus affecting the performance of the overall system.
After looking at the problem the solution was not a simple straight way solution, I understood that Conduent needed a robust system, which has to be simple and easy to perform the day-to-day tasks. I was hired in the project as a product designer, my
role was not just to design the overall system and as well develop the front end of the platform but also to think a step ahead and make the product, which can sustain in the market competing the products like salesforce
and Microsoft CRM.